What is the process to purchase support within the Google Cloud Console?
To purchase support within the Google Cloud Console, you can follow a straightforward process that allows you to select the appropriate support plan for your specific needs. The Google Cloud Platform (GCP) offers different support levels to cater to the diverse requirements of its users, ranging from basic to enterprise-grade support.
To initiate the process, you need to log in to the Google Cloud Console using your Google account credentials. Once logged in, navigate to the "Support" section in the console. Here, you will find detailed information about the available support plans and their respective features.
The support plans offered by Google Cloud are as follows:
1. Basic Support: This is the default support level that comes with every Google Cloud account. It provides access to online documentation, community forums, and billing support. Basic Support is suitable for users who require minimal assistance and prefer self-service resources.
2. Silver Support: This support level is designed for users who need a higher level of assistance. It includes all the features of Basic Support, along with 24/7 access to technical support via email. Silver Support offers faster response times compared to Basic Support.
3. Gold Support: Gold Support is suitable for users who require a more comprehensive support experience. It includes all the features of Silver Support, with the addition of 24/7 access to phone support. Gold Support provides faster response times than both Basic and Silver Support.
4. Platinum Support: This is the highest level of support offered by Google Cloud. Platinum Support is tailored for enterprise customers with critical workloads and stringent service level requirements. It includes all the features of Gold Support, along with additional benefits such as designated Technical Account Managers (TAMs), proactive monitoring, and faster response times.
To purchase a support plan, select the desired level of support and click on the "Purchase" or "Upgrade" button. You will be prompted to review and accept the terms and conditions of the support agreement. Once you have completed the purchase or upgrade process, your support plan will be activated, and you will gain access to the corresponding support features.
It is worth noting that the availability of support plans may vary depending on your location and the specific services you are using within the Google Cloud Platform. Therefore, it is recommended to review the available support options in your region to ensure you choose the most suitable plan for your needs.
Purchasing support within the Google Cloud Console involves logging in to the console, navigating to the "Support" section, selecting the desired support level, reviewing the terms and conditions, and completing the purchase or upgrade process. The support plans range from Basic Support to Platinum Support, each offering different features and benefits. By selecting an appropriate support plan, you can ensure that you have access to the necessary assistance and resources to optimize your experience with Google Cloud.
Other recent questions and answers regarding EITC/CL/GCP Google Cloud Platform:
- To what extent is the GCP useful for web pages or applications development, deployment and hosting?
- How to calculate the IP address range for a subnet?
- What is the difference between Cloud AutoML and Cloud AI Platform?
- What is the difference between Big Table and BigQuery?
- How to configure the load balancing in GCP for a use case of multiple backend web servers with WordPress, assuring that the database is consistent accross the many back-ends (web servwers) WordPress instances?
- Does it make sense to implement load balancing when using only a single backend web server?
- If Cloud Shell provides a pre-configured shell with the Cloud SDK and it does not need local resources, what is the advantage of using a local installation of Cloud SDK instead of using Cloud Shell by means of Cloud Console?
- Is there an Android mobile application that can be used for management of Google Cloud Platform?
- What are the ways to manage the Google Cloud Platform ?
- What is cloud computing?
View more questions and answers in EITC/CL/GCP Google Cloud Platform